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Compliance & Training

Everything your store needs to stay legal, protected, and operating with confidence.

Running a convenience store means navigating a web of federal, state, and local regulations every single day. One missed training, one uninformed employee, or one outdated policy can cost you your license, your reputation, or your business. HRA's Compliance & Training resource center puts everything in one place — so you and your team are always covered.

TSC ServSafe Alcohol Compliance Training

What Is It?

Selling alcohol is one of the most regulated activities in your store. TSC ServSafe Training is a nationally recognized online platform that provides state-approved alcohol sales certification for store owners and their employees. Whether you are onboarding a new cashier or refreshing your team's knowledge, completing alcohol compliance training is not optional — it is the law.

What You'll Learn

  • How federal, state, and local alcohol laws apply directly to your store
  • How to verify customer age and identify fraudulent IDs
  • How alcohol affects the body and how to recognize visible intoxication
  • The legal responsibility you carry as a retailer when a sale goes wrong
  • How and when to refuse a sale and how to do it safely
  • Civil and criminal penalties for non-compliance

Why This Matters for Your Store

A single improper alcohol sale can result in a fine, a suspended license, or permanent closure. Beyond the legal risk, you as the store owner are personally liable for what your employees do behind that counter. Trained staff protect your business, your customers, and your community. TSC ServSafe Training takes less than a few hours and provides documentation that demonstrates your commitment to responsible retail.

Quick Reference

Item Detail
Platform TSC ServSafe Training — tscassociates.com
Who Needs It Everyone who handles alcohol sales
Renewal Check your state's requirement — most require annual recertification
Cost Paid per employee through the TSC platform
Support Contact your HRA representative for guidance on enrolling your team
SNAP / EBT Retailer Training

What Is It?

The Supplemental Nutrition Assistance Program — commonly known as SNAP or EBT — is one of the most important federal programs your store participates in. Millions of Americans rely on SNAP benefits to buy food, and convenience stores are a primary point of access. But accepting SNAP benefits comes with strict rules. Violating those rules — even unintentionally — can result in your store being permanently banned from the program.

What You'll Learn

  • How to apply for and maintain your SNAP retailer authorization
  • Which food items are eligible and ineligible for SNAP purchases
  • How EBT card transactions work from swipe to settlement
  • What your employees are and are not allowed to do during a SNAP transaction
  • How to handle refunds, voids, and paper voucher transactions
  • The full range of penalties for violations — from fines to permanent disqualification

Why This Matters for Your Store

SNAP customers represent a significant and consistent portion of convenience store revenue. Losing your SNAP authorization does not just cost you those sales — it removes a critical service from your neighborhood and damages your store's reputation. Proper training ensures your entire team handles every EBT transaction correctly, every time.

Quick Reference

Item Detail
Governing Body USDA Food and Nutrition Service (FNS)
Retailer Helpline 1-877-823-4369
Online Application fns.usda.gov/snap
Who Needs Training All staff who operate the register
Cost Free — this is a federal training resource
Tobacco Sales Compliance Training

What Is It?

Tobacco is one of the top-selling categories in any convenience store, and one of the most regulated. Federal law prohibits the sale of tobacco products to anyone under 21, and state laws add additional layers of compliance around product placement, signage, and transaction procedures. TSC ServSafe Training's tobacco compliance course gives your staff the knowledge they need to handle every tobacco sale correctly and legally.

What You'll Learn

  • Federal Tobacco 21 laws and what they require from your store
  • How to check ID and verify age for tobacco purchases
  • Rules around the placement and display of tobacco products
  • Which tobacco products require additional compliance steps
  • How to respond when a customer disputes an ID check
  • Penalties for selling tobacco to minors — for the employee and the store owner

Why This Matters for Your Store

The FDA actively conducts compliance checks at convenience stores across the country, sending underage individuals in to attempt tobacco purchases. If your employee fails a compliance check, your store faces escalating fines, and repeat violations can result in a no-tobacco-sales order, which would eliminate one of your highest-traffic product categories overnight. Training is your first and most effective line of defense.

Quick Reference

Item Detail
Federal Law Tobacco 21 — enforced by the FDA
Platform TSC ServSafe Training — tscassociates.com
Who Needs It Every employee who operates the register
FDA Compliance Checks Unannounced — no advance notice given
Support Contact your HRA representative for training enrollment guidance
ADA Compliance Checklist

What Is It?

The Americans with Disabilities Act requires all businesses open to the public — including convenience stores — to be accessible to customers and employees with disabilities. ADA compliance covers everything from your parking lot and entrance to your restrooms, aisles, and checkout counter. Non-compliance does not just carry legal risk — it signals to a large segment of your community that they are not welcome in your store.

What You'll Learn

  • Which areas of your store are covered under ADA requirements
  • Specific measurements and standards for accessible parking, ramps, and entrances
  • Aisle width, counter height, and restroom accessibility standards
  • Signage requirements for accessible facilities
  • How to conduct a self-audit of your store's current compliance status
  • Steps to take when your store does not currently meet a specific standard

Why This Matters for Your Store

ADA lawsuits against small businesses have increased significantly in recent years. Many are filed by law firms that systematically identify non-compliant businesses and file claims before the owner is even aware of a problem. A simple self-audit using this checklist costs nothing and can protect your store from legal action that could cost tens of thousands of dollars in settlements and retrofits.

Quick Reference

Item Detail
Governing Law Americans with Disabilities Act — ADA.gov
Who Enforces It U.S. Department of Justice
ADA Helpline 1-800-514-0301
Cost of Checklist Free
Applies To All physical areas of your store open to the public
State Law & Ordinance Links

What Is It?

Convenience store regulations do not stop at the federal level. Every state HRA serves — Georgia, Alabama, Tennessee, South Carolina, North Carolina, Virginia, and Florida — has its own set of laws governing alcohol sales hours, tobacco display rules, EBT policies, lottery retailer requirements, fuel storage compliance, and more. County and city ordinances add another layer on top of that. This reference directory connects you directly to the official sources so you are always working from accurate, up-to-date information.

What You'll Learn

  • Where to find your state's alcohol beverage control authority
  • How to look up local zoning and business ordinances by county
  • Which state agencies oversee tobacco, fuel, and food safety compliance
  • How to verify your store's current license status in your state
  • Where to report violations or seek clarification on a specific regulation
  • How to stay informed when laws in your state change

Why This Matters for Your Store

Regulations change. A law that was in effect when you opened your store may have been updated without any direct notification to you. Staying connected to official state and local sources is the only way to ensure your store's policies remain current. This directory saves you hours of searching and puts the right contacts within reach when you need them.

Quick Reference by State

State & Category Agency / Resource Link
Georgia — Alcohol Georgia Department of Revenue dor.georgia.gov
Georgia — Tobacco Georgia Department of Public Health dph.georgia.gov
Georgia — Lottery Georgia Lottery Corporation galottery.com/retailers
Alabama — Alcohol Alabama Alcoholic Beverage Control Board abc.alabama.gov
Alabama — Tobacco Alabama Department of Revenue revenue.alabama.gov
Tennessee — Alcohol Tennessee Alcoholic Beverage Commission tn.gov/abc
Tennessee — Tobacco Tennessee Department of Revenue tntax.gov
South Carolina — Alcohol SC Department of Revenue dor.sc.gov
North Carolina — Alcohol NC Alcoholic Beverage Control Commission abc.nc.gov
Virginia — Alcohol Virginia Alcoholic Beverage Control Authority abc.virginia.gov
Florida — Alcohol Florida Division of Alcoholic Beverages myfloridalicense.com
Florida — Tobacco FL Dept. of Business & Professional Regulation myfloridalicense.com

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