What You Can Do in the Portal
Feature 1 — Promotions
What Is It?
The Promotions section shows you all active vendor promotions available to your store right now. Each promotion displays the vendor name, brand, offer details, and expiry date — so you always know which deals are live and when they expire.
What You’ll Learn
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How to browse current promotions from HRA vendor partners
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How to view promotion details including vendor, brand, and expiry date
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How to opt in to a promotion directly from the portal with one tap
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How to see additional promotions linked to the same vendor using the “more” option
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How to stay on top of limited-time offers before they expire
Why This Matters for Your Store
Vendor promotions are one of the most direct ways to reduce your cost of goods. A promotion you miss because you did not see it in time is money left on the table. The portal puts every active promotion in one place so you never miss an offer relevant to your store. In the video, a RapidXchange propane promotion with expiry date 12-31-2024 is shown — the opt-in button lets you activate it in one tap.
Quick Reference
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Where: Portal → Promotions
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How to opt in: Tap the “Opt-In” button on any active promotion card
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Multiple offers: Tap “more” to see additional promotions from the same vendor
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Expiry: Each promotion shows a clear expiry date — act before it closes
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Questions about a promotion: Tap Support & Service Request or call your HRA rep
Feature 2 — Rebates
What Is It?
The Rebates section gives you a complete breakdown of your quarterly rebate earnings — by quarter, by year, and by vendor class. You can switch between a chart view and a list view, filter by quarter (Q1, Q2, Q3, Q4), and see your total accumulated rebate for the current year at a glance.
What You’ll Learn
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How to view your rebate earnings broken down by quarter
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How to filter rebate reports by year and vendor class
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How to switch between chart view and list view for your rebate data
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How to read your total annual rebate figure
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How to identify which quarters are your highest earning periods
Why This Matters for Your Store
Knowing your rebate totals in real time lets you make smarter purchasing decisions. If you are close to a volume tier threshold at the end of a quarter, you can increase purchases from eligible vendors to push into a higher rebate bracket. The portal shows you exactly where you stand — Q1, Q2, Q3, and Q4 — so you always have the information you need to maximize your payout.
Quick Reference
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Where: Portal → Rebates
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Filter options: All, Q1, Q2, Q3, Q4 — and by Class
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Year selector: View current year or previous years
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View options: Chart or List
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Rebate paid: Quarterly — January, April, July, October
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Disputes: Submit through Support & Service Request
Feature 3 — Support & Service Request
What Is It?
The Support & Service Request section lets you submit a support ticket directly to HRA from inside the portal. Your store name, phone number, email address, and location are pre-filled automatically — so all you need to do is select a subject, category, vendor, and priority, then describe your issue.
What You’ll Learn
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How to submit a support ticket for any issue — vendor disputes, billing questions, portal help, and more
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How your pre-filled store details speed up the process
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How to categorize your request so it reaches the right HRA team member
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How to specify which vendor your issue relates to
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How to set a priority level so urgent issues are handled first
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What to include in your description to get the fastest resolution
Why This Matters for Your Store
Direct access to HRA support from inside the portal means you do not have to search for a phone number or email address when something goes wrong. Your store details are already there. You simply describe the issue, submit, and your dedicated HRA representative picks it up. This is your fastest path to resolving vendor disputes, pricing discrepancies, or any operational issue related to your membership.
Quick Reference
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Where: Portal → Support & Service Request
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HRA contact shown in portal: 770-630-9182 / it@hraga.com
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HRA address: 888 Concord Rd SE, Smyrna, GA 30080
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Fields: Subject, Category, Vendor, Priority, Description
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Response time: Your dedicated HRA rep will follow up directly
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Urgent issues: Set priority to High for fastest response
Feature 4 — Vendor Program
What Is It?
The Vendor Program section lets you browse all of HRA’s vendor partners organized by product category. Categories include Beverages, Beverage-Energy, Salty Snacks, Novelties, Ice Cream, Propane, ATM, Back Office Software, Merchant Processing, Grocery, Coca-Cola, and more — giving you a full view of every partner program available through your HRA membership.
What You’ll Learn
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How to navigate all HRA vendor partners organized by category
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How to find vendors relevant to your store’s specific product mix
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How to access individual vendor program details and contact information
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How to identify new vendor categories you may not currently be using
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How to connect with vendors you have not yet activated through HRA
Why This Matters for Your Store
Many members are only actively using a handful of their available HRA vendor relationships. The Vendor Program section shows you the full picture — every category, every partner — so you can identify gaps in your current purchasing and switch to HRA pricing across more of your store’s inventory. Every category you activate through HRA is a category where you are earning rebates and paying member pricing.
Quick Reference
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Where: Portal → Vendor Program
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Categories visible: Beverages, Energy, Snacks, Novelties, Ice Cream, Propane, ATM, Back Office Software, Merchant Processing, Grocery, and more
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To activate a vendor: Contact your HRA representative — they will make the introduction
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New categories: Ask your rep about vendors in categories you are not currently using
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Rebate eligibility: Purchases through HRA vendor partners count toward your quarterly rebate
Let’s discuss